Privacy & Cookies Policy

We here at Hop Hosiery Ltd are committed to protecting and respecting your privacy.

We here at Hop Hosiery Ltd are committed to protecting and respecting your privacy. We’re people too and so we know how it feels when people try to take advantage of personal information.

This policy together with our terms of use and any other documents referred to on it sets out at basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

1. INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

1.1. Information that you provide by filling in forms on our website. This includes information you provide at the time of registering or at any subsequent point. As part of the sign-up process, we ask for you to fill in a form that will tell us your name and contact details first of all and then, we’ll move on to asking you about your tights preferences such as style, size, delivery frequency and essential such as delivery address and credit card details. By filling in these details, you consent for us to use them to the extent necessary to fulfil our service to you;

1.2. Once you’ve signed up, we keep a record of all billings and shipments made to you including all your preferences. The storage of this information enables us to keep your online account up to date and helps us troubleshoot if, for example, your tights get lost in the post.

1.3. We may also ask you to complete surveys that we use for research purposes for which we will keep a copy your responses if you decide to respond;

1.4. Details of transactions you carry out through our site and of the fulfilment of your orders.

1.5. If you contact us, we may keep a record of that correspondence;

1.6. Device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information); and

1.7. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We will hold the above information for as long as is necessary in order to provide you with our services, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.

2. INFORMATION WE MAY COLLECT ABOUT OTHERS

2.1. We may collect and process the following data about others that you provide us with, including (but not limited to) information that you provide by filling in forms on our website. For example, if you recommend a friend to gain a voucher code, we will collect and process data about the recipient of the gift as well as from you. You represent and warrant to us that you have obtained the express consent from the individuals whose data you provide us with.

2.2 For the avoidance on any doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.

3. IP ADDRESS AND COOKIES

3.1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns, and does not identify any individual. Again, this is common and fundamental to most online businesses and helps us understand how our website is being used and areas of it we could improve in the future.

3.2. We use cookies to improve the user experience of our website. We would therefore like to provide you some information about how and to what extent we use cookies. You do not need to have cookies enabled to visit our website. However, you will not be able to create a Hop Hosiery membership if you have cookies disabled.

3.3. What are cookies?
Cookies allow web applications to respond to you as an individual therefore Hop Hosiery use cookies to provide you with a greater experience when using our website. Cookies are simply files that contain text or numbers and cannot execute anything on their own. This makes it impossible for cookies to transmit viruses or send e-mails without your knowledge. The cookies we use serve primarily to enhance the functionality of our website and also allow us to continue improving the website. We limit the number of cookies we use and keep their lifespan to a minimum to protect your data while giving you an excellent user experience on our website.

3.4. Are cookies dangerous?
Cookies are simply files that contain text or numbers and cannot execute anything on their own. This makes it impossible for cookies to transmit viruses or send e-mails without your knowledge. Cookies asks permission to be placed on your computer’s hard drive, once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website.

The cookies we use serve primarily to enhance the functionality of our website and also allow us to continue improving the website. We limit the number of cookies we use and keep their lifespan to a minimum to protect your data while giving you an excellent user experience on our website.

3.5. What cookies do we use?

3.6. The cookies we use on our website serve four different purposes:

3.6.1. Strictly necessary cookies: Some cookies are required to use the website. This type of cookie allows us to identify registered users and to ensure that these users can access secure areas of our website. These cookies must be enabled for users to access all areas of the website and use services like shopping carts and e-billing. On our website “strictly necessary cookies” are entirely session-cookies. They are automatically deleted from your device whenever you close your browser.

3.6.2. Performance Cookies: We use cookies to analyse how users interact with our website and to improve our website’s performance. We are always striving to make our website more enjoyable and easier to use. Performance cookies allow us to optimise our site – by using links more efficiently, for instance – and let us identify and fix errors on our site immediately. All this helps us give you the smoothest experience possible on our website.

3.6.3. Functionality cookies: We use cookies to remember your settings. Any data you enter, such as your username, is stored and already available on your next visit. These cookies also allow us to give you broader, more personalised features with additional functionality, such as displaying a notification if you are using an outdated browser. The scope of these cookies does not extend beyond our website, which means they cannot track your browsing activity on other websites.

3.7 What data do cookies store?

The cookies Hop Hosiery use do not store any personal data. We always anonymise or pseudonymise the data of our users. This means the data are altered so that it becomes extremely difficult or impossible to link them back to an individual person. Additionally, we will never combine the data stored in cookies with other personal data.

4. WHERE WE STORE YOUR PERSONAL DATA

4.1. The data we collect from you is stored in the European Economic Area (“EEA”).

4.2. By submitting your personal data, you agree to this storing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4.3. Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.4. Sensitive information between your browser and our website is transferred in encrypted form using Secure Socket Layer (“SSL”).

4.5. Unfortunately, the transmission of information via the internet is not completely secure. Although Hop Hosiery will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.

4.6. It is your responsibility to keep your password secure.

4.7. If you become aware that your account has been accessed by someone else please contact us via email at [email protected] as soon as possible to inform us.

5. HOW WE USE YOUR INFORMATION

5.1. We use information held about you (and information about others) in the following ways:

• to carry out our obligations arising from any contracts entered into between you and us to provide you with our services;
• to ensure the content on our website is presented in the most effective manner for you and your computer or mobile device; and
• to notify you about changes to our service.

5.2. We do not sell, trade, or rent Users personal identification information to others.

6. DISCLOSURE OF YOUR INFORMATION

6.1. We may disclose your personal information to any partner of Hop Hosiery and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

6.2. We may disclose your personal information to third parties:

6.2.1. in the event that we sell or buy any business or assets;

6.2.2. if Hop Hosiery or substantially all of its assets are acquired by a third party; or

6.2.3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Hop Hosiery, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

6.3. We do not sell, trade, or rent Users personal identification information to others.

6.4. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 women under the age of 40 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

7. YOUR RIGHTS

You have the right to ask us not to process your personal data by contacting us at [email protected]

7.1. The Data Protection Act 1998 gives you the right to access information held about you by submitting a request in accordance with the act and is subject to a £10 administrative fee. All such requests should be sent to [email protected]

7.2. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. 7.3. Please check these policies before you submit any personal data to these websites.

CHANGES TO THIS POLICY

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email.

CONTACT

Questions, comments and requests regarding this privacy & cookies policy are welcome; please send them by email to [email protected].

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