If you’re not happy with your Hop Box for any reason please return your Hop Box within 30 days, let us know via email at [email protected] and we’ll refund you.
This page (together with the documents expressly referred to in to) tells you essential information about and the legal terms and conditions (“Terms) on which we sell you any of the products (“Products) listed on our website, www.hophosiery.com (our “Website”). These Terms also govern your membership with us.
These Terms will apply to any contract between us for the sale of Products you (“Contract”). Please read these Terms carefully and make sure that you understand them fully before setting up a membership/subscription on our Website. In addition, note that ordering any of our Products you agree to be bound by these Terms and Conditions and the Terms contained within other documents expressly referred to.
You should save a copy of these terms to your computer (or print them) for future reference. We amend these Terms from time to time as set out in clause 18. Every time you wish to order Products, please check these Terms to ensure you understand and agree with the terms which apply at the time.
1. INFORMATION ABOUT HOP HOSIERY
We are Hop Hosiery Ltd, a company registered in England and Wales under company number 09549535 and with our registered office and trading address at 35 Little Russell Street, London, WC1A 2HH. We operate the website www.hophosiery.com.
If you need to contact us for any reason please email us at: [email protected]
2. USE OF OUR WEBSITE
2.1 Our site is only intended for use by people resident in the United Kingdom of Great Britain and Northern Ireland and the Republic of Ireland (“Serviced Countries”). We do not accept orders from individuals outside those countries at this time. However, if you are really keen to receive a delivery outside of the UK please contact us via email at [email protected] and we will see what we can do.
3. HOW WE USE YOUR PERSONAL INFORMATION
4. YOUR STATUS
By placing an order through our site, you warrant that:
4.1 you are legally capable of entering into binding contracts; and
4.2 you are at least 18 years old;
4.3 you are resident in one of the Serviced Countries; and
4.4 you are accessing our site from that country.
5.1 In order to purchase Products from our Website you must set up an account with us. The purpose of Hop Hosiery after all is to “take tights off your to do list.”
5.2 Your Hop Hosiery membership can be cancelled at any time however cancelling with 24 hours of your next dispatch due date will lead to your next Hop Box being sent out but then all future deliveries will be cancelled.
6. OUR PRODUCTS
6.1 We sell tights via a flexible subscription model, you choose the style (sheer, control & support or opaque), the shade where applicable, your size and finally your delivery frequency.
6.2 You can change any of your membership preferences at any time via your online account.
6.3 All products on the Website are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order.
6.4 Further details of our Products can be found on Our Tights page.
7. PRICE AND PAYMENT
7.1 The price of the Products including postage and packaging is £10.95 per Hop Box including postage and packaging.
7.2 Product prices including delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
7.3 Payment for all Products and Services must be by credit or debit card. We accept payment with Visa, MasterCard and American Express.
8. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
8.1 Our Website will take you through a number of simple questions to create your Hop Box (“Product preferences”). Please take the time to read and check your final order details before finalising and signing up to your account. It will ensure we send you the right tights and will ensure your receipt of your Hop Box is not delayed.
8.2 After creating your Hop Box and submitting you subscription order through our website, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products by subscribing to a Service. We will confirm our acceptance to you by sending you an e-mail (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
8.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
8.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on the Website as referred to in clause 7, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
8.5 The subscription plan consists of an initial charge and then is followed by recurring period charges the frequency of which is requested and agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation which you may do up to 24 hours before the date the next delivery is due to be dispatched. To terminate your authorisation or change your payment method, log in to your customer account and edit through the ‘My Preferences’ tab.
8.6 By subscribing to hophosiery.com you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us, on the subscription terms set out in the application form you have completed during the initial set-up stage.
8.7 You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
8.8 If you wish to cancel your monthly subscription with us, you must cancel more then 24 hours before the date your next delivery is due to be sent. Customers cancelling within 24 hours of the next dispatch date will receive the following Hop Box as their last box.
8.9 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
9.1 A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
9.2 Hop Hosiery reserve the right to withdraw or cancel any Voucher for any reason at any time.
9.3 Vouchers may only be redeemed through the website www.hophosiery.com and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.
9.4 Any discounts attached to Vouchers apply to the price of the Products ordered only.
10. CONSUMER RIGHTS
10.1 If you are contracting as a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 at any time within fourteen days, beginning on the day after you received the Products. This means that during the relevant period if you change your mind or for any other reason your decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund in accordance with our refunds policy (set out in clause 11 below).
However, this cancellation right does not apply in the case of:
10.1.1 any used or opened products;
10.1.2 any custom-made products or products made to your specification or clearly personalised;
10.1.3 Products that are not suitable for return due to hygiene, for example, the products become open after delivery.
10.2 To cancel a Contract, you must notify us via email [email protected] You must also return the Products to us as soon as reasonably practicable. You must pay the cost of returning the Products if they correspond to the goods you ordered. You have a legal obligation to take reasonable care of the Products while they are in your possession. Please note that cancelling a Contract is not the same as cancelling your membership, cancelling your Hop Hosiery 24 hours before your next Hop Box dispatch date can be done on ‘My Preferences’ on your online account.
10.3 Your legal right to cancel a Contract starts from the date of Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us if formed.
11. OUR REFUNDS POLICY
If you return a Product to us:
11.1 Because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 10.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full. If the product has been delivered to you before you decided to cancel your Contract, you must then return it to us without undue delay and in any event not later then 14 days after the day on which you informed us of your wish to cancel the contract. Our returns address is: 1st floor, 35 Little Russell Street, London, WC1A 2HH.
11.2 For any other reason (for instance, because you have notified us in accordance with clause 15 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
11.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
12. EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
12.2.1 Strikes, lock-outs or other industrial action;
12.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
12.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
12.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
12.2.5 Impossibility of the use of public or private telecommunications networks; and;
12.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
12.2.7 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
14. OUR LIABILITY
14.1 Subject to clause 14.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products.
14.2 Nothing in this agreement excludes or limits our liability for:
14.2.1 Death or personal injury caused by our negligence;
14.2.2 Fraud or fraudulent misrepresentation;
14.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
14.2.4 Defective products under the Consumer Protection Act 1987; or
14.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
15. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
15.1 We may revise these Terms from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
15.2 Whenever we revise these Terms in accordance with this clause 15.1, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
15.3 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
16. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
17. APPLICABLE LAW
To contact us, please email [email protected].